FAQs

What is the full schedule?

Please see the full schedule here.

What is the address of the venue?

777 Watters Creek Blvd, Allen, TX 75013

Where should I stay?

We have a conference rate onsite at the Marriott! Your workshops can be just a short walk away. Click this link to book a room with our conference rate.

Is there parking onsite?

There is a parking garage onsite. Additional parking charges may apply. You can find more information on the hotel website.

Are meals provided?

Meals are not provided in the general admission price. However, we would love for you to join us for our luncheons! Sit, eat, and learn from some of our fantastic speakers. These will be offered both Friday and Saturday for an additional fee. Please keep an eye out in your email for announcements regarding their availability. These sell out quick!

If you do not purchase luncheon tickets, there is a restaurant onsite at the Marriott as well as many great options in the Watters Creek shopping area, a short walk across the street.

Why haven’t I gotten a confirmation email?

Please check your junk or spam folder and mark [email protected] as a trusted sender in order to receive our communications. We will be sending other important messages with this email address, and we would hate for you to miss out! If you still cannot find your confirmation email, please reach out to [email protected].

When can I build my schedule?

When session selections come available, we will send you an email notifying you that you can now select your sessions. This email will include a link to modify your schedule. Keep an eye out in both your inbox and spam folder for our communications!

How do I modify my registration?

There are multiple ways to modify your registration:

You can follow this link and select “Already Registered?” at the top of the page. You will be prompted to enter your registration information to login before modifying your registration.
Many of our email communications will include a link that says “Modify Your Registration.” This link will take you directly to the modification page.

What should I expect for the virtual attendee experience?

Your virtual experience includes two pre-conference workshops, four workshops, and all the keynote sessions. The pre-conference workshops and workshop sessions will be pre-selected for your viewing, and the selections will be announced soon, about one month before the conference dates. Prior to the event, you will receive an email that includes a link to watch the Hope Together Livestream. Virtual attendees will have access to the recordings 30 days following the event.

IMPORTANT NOTE: All times for the virtual experience will be communicated in CST.

What are the group rates for the Hope Together Conference?

We are happy to offer 20% off of our regular ticket prices for groups of 5 or more!

This discount will automatically apply to your tickets once your group size reaches this range.

How do I register my group?

Firstly, you will need to complete the registration process up until the Registration Summary page for whoever you would like to be considered your Group Leader. At the bottom of the Registration Summary page, you will see a button that says Add Another Attendee. Click this button and complete the registration process up to this point for a group member. Repeat this until you have added all of your group members to the order. Please note that all group members must have unique email addresses.

Once you are ready to check out, proceed to the final page and complete your payment. All registrations in your group will be charged to the same card. Your group size must reach 5 people upon the initial transaction to trigger our group discount.

Each member of the group should then receive their individual confirmation email from your order, and the group leader (the first person registered during the process) will receive confirmation emails for all group members. Individual group members can then log in using their registration information to build their schedule, or group leaders can do it on their behalf by logging in with the group member’s information.

IMPORTANT NOTE: If you need an itemized receipt for your group, please contact [email protected].

How do I add someone to my group once I have already registered?

Group leaders should follow this link and log in by clicking Already Registered? at the top of the page. You will be prompted to log in by using your confirmation number and email address. Once you have done this, scroll to the bottom of your Registration Summary and select Add Another Attendee. If you do not follow this process, you will not receive the correct group rate for your ticket.

IMPORTANT NOTE: If your group size did not reach 5 or more people upon the initial transaction, adding more attendees will not change the price of your original registration. Only the registrations added that meet or exceed the threshold will receive the discounted group rate. For this reason, please register all attendees at the same time if you are able or contact [email protected] for help.

I can no longer attend the Hope Together Conference. Can I get a refund or change my ticket type?

Our refund policy is as follows:

Event registrations for the conference, luncheons, or pre-conference workshops are refundable (minus any additional fees) if requested by June 28, 2024. Any refund request after June 28 will not be accepted. You will, however, be able to convert your registration to a Virtual Ticket and be able to access the event content up to 30 days following the conference.

To request a refund or change your ticket type, please contact [email protected].

Can I transfer my ticket to someone else if I can no longer attend?

Yes! We are sorry that you can’t make it, but we are happy to assist you. Please contact [email protected] to start this process.

Is there transportation from the airport?

Unfortunately, we are not able to provide transportation from the airport. The following are estimated driving distances from our local airports:

Dallas-Fort Worth Airport: 34 miles

Love Field Airport: 26 miles

Do you provide letters for visas?

No, we do not provide letters for visas.